Live Support

We're here to help

Get connected with our support team in minutes. Follow the steps below to start a live remote session.

Start a Remote Support Session

Follow these steps and we'll be on your screen in minutes

01

Download AnyDesk

AnyDesk is the free remote support tool we use to connect to your computer. Click the button below to download it. No installation required - just open it.

Download AnyDesk
02

Open AnyDesk

Once downloaded, open the AnyDesk file. You'll see a screen with a number labeled "Your Address" - that's your ID. You don't need to sign in or create an account.

03

Submit your request below

Fill out the support form with your name, a quick description of the issue, and the 9-digit ID shown in AnyDesk. We'll reach out to confirm the session time.

Example: 123 456 789
04

Accept the connection

When we connect, AnyDesk will pop up a prompt asking you to accept the session. Click Accept and you're all set. You'll be able to see everything we do on your screen in real time.

Request a Support Session

We'll follow up to schedule your session

Good to know

You're always in control

You can see everything we do during the session and disconnect at any time with one click.

No account needed

AnyDesk runs without signing in. Just open the file, share your ID, and you're ready.

Response time

We typically respond within a few hours during business hours (Mon-Fri, 9am-5pm ET).