Live Support

We're here to help

Get connected with our support team in minutes. Follow the steps below to start a live remote session.

Good to know

  • You're always in controlYou can see everything we do during the session and disconnect at any time with one click.
  • No account neededAnyDesk runs without signing in. Just open the file, share your ID, and you're ready.
  • Response timeWe typically respond within a few hours during business hours (Mon-Fri, 9am-5pm ET).

Start a Remote Support Session

Follow these steps and we'll be on your screen in minutes

  1. Step 01

    Download AnyDesk

    AnyDesk is the free remote support tool we use to connect to your computer. Click the button below to download it. No installation required - just open it.

    Download AnyDesk
  2. Step 02

    Open AnyDesk

    Once downloaded, open the AnyDesk file. You'll see a screen with a number labeled "Your Address" - that's your ID. You don't need to sign in or create an account.

  3. Step 03

    Submit your request below

    Fill out the support form with your name, a quick description of the issue, and the 9-digit ID shown in AnyDesk. We'll reach out to confirm the session time.

    Example: 123 456 789
  4. Step 04

    Accept the connection

    When we connect, AnyDesk will pop up a prompt asking you to accept the session. Click Accept and you're all set. You'll be able to see everything we do on your screen in real time.

Request a Support Session

We'll follow up to schedule your session